c-hotels Ambasciatori

The location was perfect: close to all the main attractions, next to the tram and train stations. The staff was FANTASTIC, welcoming and super helpful, especially Igor at the reception. We arrived really early and were able to leave our bags at the property and explore the city before we could check in. The breakfast was great with a great variety of food to choose. All in all, a great choice!! Elizaveta&Eseniya

We especially liked the hotel staff, who really helped us a lot. We arrived late at night, and the receptionist (I think his name was Igor) was pleasant, efficient, and friendly. He even offered us a complimentary drink, which was something we really needed after a long trip.

The location, comfort and service were excellent, especially the excellent service and reception we received from the receptionist named Igor.

In all honesty I think the facade and clientele that hang around outside this hotel let it down for 1st impressions. However inside the hotel is lovely, staff are friendly and were super helpful when I'd make a mistake with my booking - totally my fault but they put it right for me...they didn't have to!! The room was large and the bed extremely comfortable. There is a lovely bar area that also offers pizzas for snacks, which whilst basically made blind the bar was very tasty. Breakfast was very good with a large selection and choice. The hotel is in a busy part of Florence, directly outside the train station, so perfectly located, albeit quite noisy and a little intimidating outside (no noise heard whilst in our room which directly overlooked the busy square outside).

We were greeted by the most kindest reception when we went to check in. Unfortunately I forgot her name (Hiroko??) she was super informative about everything in hotel. She gave us drink vouchers to use in the hotel restaurant and we had such a lovely chat with the staff in the restaurant. The hotel was right across from Firenze Santa Maria Novella Station, it helps if you have really early morning trains to catch. As my sister and I love to walk, we don't mind the walk into town to see all the hotspots. The whole room was great! We got the city view room with a balcony which was a lovely touch to our stay. I love that Italian bathrooms have a bidet, gotta make sure you're clean. The note placed on our place was soooo cute!! Along with chocolates. We were able to screen share our phones to the tv and watch Netflix while we relaxed in the evening. It was a wonderful surprise when they left a bag of pasta in our room! I took that back home💕